Experience
12 years across design, research, and AI.
2025 - Present
Saga (AI Research Platform)Founder & Principal Researcher- Founded and built Saga (the product, research engine, and data pipeline) from concept to pilot.
- Created AI agents that moderate, redact, and synthesize interviews automatically.
- Designed it so insight compounds across studies rather than resetting with each new one.
- Built a scoring model that turns qualitative signals into consistent, comparable metrics.
Aug 2024 - Mar 2026
ServiceNowResearch Communications Manager- Raised view rates for the quarterly blog by 2x through better promotion and title copy.
- Scaled research communications for a 140-person org by standardizing communication best practices.
- Coached researchers via workshops and 1:1s, improving clarity and stakeholder influence.
- Produced executive one-pagers with AI leaders, increasing C-suite engagement with research.
Mar - Aug 2024
Microsoft (AI & Storytelling)Senior User Researcher | Contract- Ran foundational research for Copilot in PowerPoint, shaping key feature decisions and use cases.
- Delivered insights for 2 studies in 4 weeks, ensuring they influenced roadmap decisions in time.
- Diagnosed adoption gaps (trust, comprehension, value), mitigating a critical adoption barrier.
- Led a follow-up design concept study that fixed many early usability issues ahead of launch.
Jan 2023 - Mar 2024
Principal Strategist & User Researcher | Contract- Led client-facing workshops, creating better alignment on goals, users, and outcomes.
- Facilitated stakeholder workshops to drive alignment, scope work, and accelerate decision-making.
- Led a card-sorting study for a website redesign, resulting in improved navigation and IA.
Jan 2021 - Jan 2023
FreelanceUX Research- Led foundational research for an e-commerce startup, informing strategic and marketing decisions.
- Wrote and analyzed a quant survey for a startup, prioritizing value props that led to a big business pivot.
- Conducted a usability study for a gaming company that addressed important usability issues.
- Led generative research for an AI startup, resulting in a clearer product strategy based on real user needs.
Jun - Nov 2020
NetflixSenior User Experience Researcher- Built a 6-month research roadmap prioritizing strategic questions across multiple product areas.
- Facilitated cross-functional workshops to align on problems, hypotheses, and decision criteria.
- Led evaluative studies on customer support and chat experiences to reduce friction and improve outcomes.
Nov 2016 - Jun 2020
LinkedInSenior User Experience Researcher- Drove foundational research for Talent Insights, LinkedIn's data analytics product ($50M+ revenue).
- Led a 20-person team in international research to shape multi-year roadmaps across multiple business units.
- Built and ran LinkedIn's first usability lab, increasing evaluation speed and research coverage.
- Coached researchers on synthesis and storytelling, improving quality and consistency of decision-making.
- Researched LinkedIn Referrals, influencing the decision to sunset the product based on user impact.
Apr 2015 - Nov 2016
Think CompanyExperience Designer
- Ran field research with a large telecom company that generated ideas for innovative product features.
- Designed and analyzed a large product survey that helped the client better understand user sentiment.
- Contributed to a holistic UX strategy for a suite of complex HR analytics products.
Jul 2014 - Mar 2015
Haystack InformaticsProduct & Brand Designer
- Built the company's brand, print, and product design from scratch.
- Ran information architecture and customer journey mapping that identified key areas to simplify.
- Led usability tests for the version 1 product, driving key usability improvements.
- Collaborated on product strategy and feature prioritization to keep the approach user-centric.
EDUCATION
Ithaca College, Master of Music (2008-2010) · Oberlin College, Bachelor of Music (2002-2006)
KEY SKILLS
Product Design · AI Evaluation · AI-Assisted Engineering · Product Strategy · Mixed-Methods · Communication and Storytelling