Experience
12 years of research across enterprise, consumer, and AI.
Mar 2026 - Present
Research Platform DevelopmentResearch Lead
- Built and deployed a production-ready, AI-moderated mixed-methods research platform end-to-end, earning pilot commitments from UX leaders at two enterprise SaaS companies.
- Developed a proprietary scoring model quantifying product experience across three dimensions (Ease, Trust, Value), enabling standardized benchmarking across companies and products.
- Codified expert interviewing practice into an AI research moderator (question architecture, probing techniques, and conversational guardrails), producing consistent, rigorous sessions that run autonomously.
Aug 2024 - Mar 2026
ServiceNowStaff UX Research & Operations Lead- Led foundational research with executives that diagnosed why insights failed to drive decisions; distilled findings into principles that reset communication practice across the 140-person research org.
- Produced the annual C-suite research briefing, synthesizing a year of insights from six research teams, integrating data-science metrics, and framing product implementation delays as financial cost, which secured direct executive engagement with research.
- Built researcher enablement programs (office hours, webinars, standards) coaching researchers on storytelling; doubled quarterly readership of published insights via sharper titling and channel strategy.
Mar 2024 - Aug 2024
Microsoft (AI & Storytelling)Staff User Researcher | Contract- Joined three weeks before PRD lock for Copilot in PowerPoint; negotiated an extended research window and delivered a foundational study in time to shape the launch scope.
- Uncovered the core adoption barrier (users couldn't trust Copilot to draft content it had no context for), driving a feature pivot to "start from a document," which grounded AI generation in users' existing content.
Jan 2021 - Mar 2024
FreelanceStaff UX Researcher- Ran a two-phase mixed-methods study for an EV startup (foundational interviews, then a survey stack-ranking value props), revealing 75% of buyers distrusted dealerships; findings drove the company's pivot from online car sales to home EV charger installation.
- Led foundational research for an AI voice-assistant startup, identifying comprehension failures as the dominant user problem and focusing the early product roadmap on recognition accuracy.
- Facilitated client workshops with 8-10 cross-functional stakeholders, aligning contested priorities into crisp project goals, contributing to repeat engagements and expanded contracts.
Jun 2020 - Nov 2020
NetflixSenior User Experience Researcher- Built the research roadmap for the security and customer-service product areas, interviewing product stakeholders across teams to surface needs and prioritize a strategic study sequence.
Nov 2016 - Jun 2020
LinkedInSenior User Experience Researcher- Drove research for Talent Insights from conception to launch (enterprise personas, workflow mapping, and product principles that ended months of feature debate), the fastest product to $50M in revenue in LinkedIn history.
- Pushed foundational research into a design-only study of LinkedIn Referrals, exposing a fundamental mismatch between how people think about referrals and the product's model; findings drove the decision to sunset the product.
- Led 5 researchers and 20 cross-functional partners on an international study of hiring interactions, surfacing recruiter and job-seeker power dynamics, a lens that reshaped how LinkedIn evaluated hiring-product concepts.
EDUCATION
Ithaca College, Master of Music (2008-2010) · Oberlin College, Bachelor of Music (2002-2006)
KEY SKILLS
Mixed-Methods (Qual + Quant) · Survey Design & Analysis · UX Measurement & Metrics · AI Evaluation · Automated Research Workflows (Claude, Gemini, NotebookLM) · Research Leadership & Mentorship · Product Strategy · Communication & Storytelling